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Terms & Conditions

Returns Policy:

You may request to return most new, unopened items within 14 days of delivery for a 20% restocking fee on the product. Used items cannot be returned. All shipping charges will be deducted from the funds returned.

  • Start the return process within 14 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • Ship the product as soon as possible so it arrives at our facility within 30 days of receipt of the item.
  • We inspect all returned items and will refund you based on the condition of the item.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

  • Visit our contact us page
  • Enter your order number and email address
  • Select the items you want to return
  • Once your request is approved, you will get a confirmation email

You may request to return most new, unopened items within 14 days of delivery for a 20% restocking fee on the product. Used items cannot be returned. All shipping charges will be deducted from the funds returned.

Product must be in new and unused condition, with all original product inserts and accessories.

Ship the product as soon as possible so it arrives at our facility within 30 days of receipt of the item.

We inspect all returned items and will refund you based on the condition of the item.

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

The following refund options are supported:

  • Refund to the original payment method

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

If you have any queries regarding return or refund, reach out to us.
Customer Service
Email: service@nullsafespray.co.za